KLAS First Look Report:

Early Client Feedback Shows
Cloud Payments Is Delivering a Secure and Reliable Payment Experience

A KLAS First Look report shows strong early findings and customer satisfaction for Cloud Payments by TrustCommerce. Based on feedback from early adopters, Cloud Payments is delivering high satisfaction ratings across operational processes and product quality. 

Healthcare organizations often struggle with fragmented payment systems and inefficient integrations between payment systems and EHRs, which can slow operations and diminish the patient experience.

Cloud Payments by TrustCommerce, a next-generation, payment platform with validated point-to-point encryption (vP2PE) and support for EMV and NFC card-present transactions, aims to solve these issues and a new report shows interviewed customers are reporting positive experiences.

Source: KLAS Research First Look report: Cloud Payments by TrustCommerce 2025: Enabling Seamless & Reliable Patient Payments Through Cloud-Based Solutions (December 2025). 

Key Performance Indicators


A**

Ease of Use

 

**Emerging data

A-**

Supports Integration Goals

A-**

Overall Satisfaction

A-**

Likely to Recommend

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“My outcomes are that the system is reliable and facilitating our ability to collect payments at the point of service. I have seen that outcome instantly after deployment.”

—Manager, December 2025, collected by KLAS Research