How Providers Can Optimize Patient Payments in the COVID-19 Era

Is your practice prepared to make the right long-term changes to cater to new consumer expectations that have arisen as a result of the pandemic? For providers, an important part of meeting consumer preferences means providing a payment process that is simple, secure, and convenient.

In Sphere’s new eBook, “Optimizing Patient Payments in the COVID-19 Era,” our experts discuss factors contributing to changing consumer expectations of providers, three key questions providers should ask to determine whether they have implemented the right COVID-19 adjustments, and why providers must prioritize flexibility, convenience, security, mobility, and ease-of-use while also meeting stricter guidelines around patient privacy and data security.

Learn how to fulfill the expectations of today’s healthcare consumer by offering touchless, 100% mobile patient check-in, intake, and payment experiences; integrating payments with practice management and electronic health records systems; providing personalized estimates of co-pays and charges based on patient insurance coverage prior to the visit; and automating messages for appointment reminders, bills, and electronic statements.  

Consumer preferences and behavior are likely to “guide the reemergence” of the healthcare industry.^*

Our Experts Discuss:

*Deloitte: “COVID-19 recovery for the health care ecosystem: Gearing up for the next normal.”
https://www2.deloitte.com/us/en/pages/life-sciences-and-health-care/articles/covid-19-recovery-for-health-care.html/