How Providers Can Optimize Patient Payments in the COVID-19 Era
Is your practice prepared to make the right long-term changes to cater to new consumer expectations that have arisen as a result of the pandemic? For providers, an important part of meeting consumer preferences means providing a payment process that is simple, secure, and convenient.
In Sphere’s new eBook, “Optimizing Patient Payments in the COVID-19 Era,” our experts discuss factors contributing to changing consumer expectations of providers, three key questions providers should ask to determine whether they have implemented the right COVID-19 adjustments, and why providers must prioritize flexibility, convenience, security, mobility, and ease-of-use while also meeting stricter guidelines around patient privacy and data security.
Learn how to fulfill the expectations of today’s healthcare consumer by offering touchless, 100% mobile patient check-in, intake, and payment experiences; integrating payments with practice management and electronic health records systems; providing personalized estimates of co-pays and charges based on patient insurance coverage prior to the visit; and automating messages for appointment reminders, bills, and electronic statements.
Consumer preferences and behavior are likely to “guide the reemergence” of the healthcare industry.*
Our Experts Discuss:
Pandemic Driven Changes
COVID-19 brought mobile or phone call check-ins. As vaccinations ramp up, discover what changes customers want to stay permanent post-pandemic.
New Consumer Demands
As providers prepare for new consumer demands in the COVID-19 era, learn the key questions you need to ask for your business' future post-pandemic.
Digital Transformations Prep
While it’s too early to determine what COVID-19 policies are temporary or permanent, consumer demand for convenient digital solutions will persist.